abd8's Privacy Policy
Your personal information is our top priority. This policy explains in detail how abd8 collects, uses, and protects your data.
abd8 ("we", "our", or "platform") provides a trusted online casino and betting service for users in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility. This privacy policy explains what information abd8 collects about you, why we collect it, how we use it, and what rights you have.
Please read this policy carefully. Continuing to use abd8's services means you are agreeing to the terms of this policy.
What Information We Collect
abd8 only collects information that is necessary to provide our services, manage your account, and maintain a safe environment. We collect the following types of information:
Personal Identification Information
- Your full name and username
- Valid email address
- Mobile phone number
- Date of birth (for age verification — only users aged 21 and above are permitted)
- Residential address
Financial Information
- Mobile banking number (bKash, Nagad, Rocket, or Upay)
- Transaction history and amounts
- Deposit and withdrawal records
Usage & Activity Information
- Game history and preferences
- Betting patterns and activity logs
- Login times and session duration
- Pages visited on the site
Technical Information
- IP address
- Device type, operating system, and browser information
- Cookie and session data
- Internet connection information
How We Collect Information
abd8 collects your information through various methods:
- Directly from you: Information you voluntarily provide during account registration, login form completion, contacting our support team, and payment transactions.
- Automatically: Information collected automatically through cookies, log files, and similar technologies while you use the site.
- From third parties: Information received from authorized third parties for identity verification or fraud prevention purposes.
Purpose of Using Information
abd8 uses the information collected from you only for the following legitimate purposes:
- Account management: Creating, verifying, and maintaining your account.
- Service delivery: Providing games, betting features, bonuses, and promotions.
- Payment processing: Ensuring secure deposits and withdrawals via bKash, Nagad, Rocket, or Upay.
- Customer support: Resolving your questions and complaints, and providing 24/7 support in Bengali.
- Security & fraud prevention: Preventing unauthorized access, fraudulent activity, and account theft.
- Responsible gaming: Identifying users at risk of addiction and providing necessary support.
- Service improvement: Enhancing the site's functionality, speed, and user experience.
- Legal obligations: Complying with applicable laws and regulations.
Data Storage & Security
abd8 has implemented modern technical and organizational security measures to keep your information safe. Our security practices include:
- SSL encryption (TLS 1.3): All data sent to and received from the site travels through encrypted channels.
- Secure servers: Your data is stored in a security-compliant environment.
- Access controls: Only authorized personnel can access your information, and only to the extent necessary.
- Password protection: Your password is stored in a hashed and salted format — it is never stored in plain readable form.
- Regular security audits: Regular security assessments are conducted to identify and address system vulnerabilities.
Data Retention Period
abd8 retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for as long as necessary to meet applicable legal obligations and resolve disputes. After the specified period, information is securely deleted or anonymized.
Sharing Information with Third Parties
abd8 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances to provide services:
- Payment processors: The minimum information necessary to process bKash, Nagad, Rocket, and Upay transactions is shared with the relevant payment platforms.
- Game providers: Our game provider partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited session data to ensure game services are delivered.
- Identity verification services: Authorized third-party services may be used for age and identity verification processes.
- Legal obligations: Information may need to be provided to government authorities under a court order or applicable law.
- Business transfers: In the event of a business merger or acquisition, information may be transferred after notifying users in advance.
Outside the cases described above, your information will not be disclosed to any third party without your consent.
Cookies & Tracking Technologies
abd8 uses cookies and similar technologies to operate the site correctly and to improve your experience. Cookies are small text files stored in your browser.
Types of Cookies We Use
- Essential cookies: Essential for the core functionality of the site — such as maintaining login sessions. Without these, the site cannot function properly.
- Functional cookies: Used to remember your preferences, such as language or region settings.
- Analytics cookies: Used to analyze site usage and improve service quality. Data from these cookies is aggregated and anonymized.
- Security cookies: Help prevent fraud and unauthorized access.
Cookie Controls
You can control or refuse cookies by changing your browser settings. Please note that disabling essential cookies may cause some features of the site to not work properly.
Your Rights & Controls
As a user of abd8, you have the following rights over your personal information:
- Right of access: You have the right to know what information we hold about you and to receive a copy of it.
- Right to rectification: You have the right to request correction of any inaccuracies or incomplete information in your data.
- Right to erasure: In certain circumstances, you have the right to request deletion of your personal information. However, some data may need to be retained due to legal obligations.
- Right to restrict processing: The right to request that the processing of your information be restricted in certain cases.
- Right to data portability: The right to receive your information in a structured, machine-readable format.
- Right to withdraw consent: You may withdraw your consent at any time. However, processing carried out before withdrawal of consent will remain valid.
To exercise these rights or to make any data-related request, please contact our support team.
Protection of Minors
abd8 is a service strictly for adults (aged 21 or older). We do not knowingly collect personal information from anyone under the age of 21.
An age verification process is carried out at the time of account registration. If a user is suspected to be under 21, we immediately close that account and delete all collected information.
If you become aware that a minor has created an account on abd8, please notify our support team.
Policy Changes
abd8 reserves the right to update this privacy policy from time to time. Changes will take effect as soon as they are published on the site. For significant changes, we will notify you at your registered email address or via a notice on the site's main page.
Continuing to use abd8 after a policy change means you are agreeing to the terms of the updated policy. We recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our dedicated support team is always ready to help:
Live Chat: 24/7 support directly in Bengali
Email: [email protected]
For data protection requests, including "Privacy Request" in the subject line will help us process it faster.
This privacy policy applies to all services and activities of the abd8 platform. By using the site, you are agreeing to the full terms of this policy.
Learn more — browse our information pages
Find answers about terms & conditions, the responsible gaming guide, and frequently asked questions.